Part time: 25 hours per week

​Reporting to: Head of Services

Role purpose:

​The Administration Officer will provide organised, accurate and responsive administrative support across adult and young people’s services, helping teams maintain clear records, coordinate programme activity and communicate effectively with service users and stakeholders.

Main Duties:

• Undertake pre-programme interviews with male and female participants, ensuring all relevant paperwork is completed accurately and securely.
• Support course delivery by ensuring that appropriate and effective paperwork is prepared, available and completed for each session.
• Keep clear, concise and up-to-date records for all participants on the programmes.
• Create and maintain spreadsheets to track activity, participation and outcomes across all adult and young people’s services.
• Ensure initial assessments and reviews are completed at agreed points, with all associated paperwork recorded accurately on Lamplight.
• Keep service users informed through appropriate communication methods, including email and text message.
• Ensure ongoing monitoring and evaluation is completed appropriately, including closing cases where no contact has been made and sharing relevant information with external stakeholders.
• Provide administrative support to the Youth and Adult teams where necessary.
• Produce relevant reports, keep trackers up to date and support end-of-year evaluation activity.
• Support charity and fundraising project activities
• Share learning appropriately and support the dissemination of best practice across relevant teams and services.
• To undertake all necessary ongoing training
• To attend regular supervision sessions
• Abide by RCT’s Equal Opportunities Policy and all safeguarding procedures.
• Work as directed by the line manager and carry out other duties appropriate to the role.

General Responsibilities:

• The above principal accountabilities are not exhaustive and may vary without changing the character of the job or level of responsibility.
• The postholder will have access to confidential information and must always maintain confidentiality in line with data protection requirements and organisational policy.
• To be responsible for health/safety and welfare of self and others whilst at work
• The postholder must be flexible to ensure the operational needs of the Charity are met, including undertaking duties of a similar nature and level of responsibility when required.
• To promote the Charity’s Equal Opportunity Employment Policy
• The Health and Safety at Work etc. Act (1974) and other associated legislation places responsibilities for Health and Safety on all employees.  Therefore, it is the postholder’s responsibility to take reasonable care for the Health, Safety and Welfare of him/herself and other employees in accordance with legislation and the Charity’s Safety Policy and Programme

Person Specification:
Experience

​(Essential)

• Experience of effectively managing own workload.
• Experience of working with outlook.
• Experience of liaising with schools, social workers and other professionals from a range of statutory and independent sector agencies

(Desirable)

• An understanding of and commitment to working in ways which prioritise the safety of those affected by domestic abuse, both children and young people and their mums

Skills

(Essential)

• The ability to communicate clearly, both orally and in writing, with a range of people, both over the telephone and in person, sometimes over sensitive and/or complex issues
• The ability to operate as part of a team
• The ability to manage your own workload and use your own initiative, obtaining clarification/guidance as required

(Desirable)

• Skills in the effective delivery of group work, or the ability to develop these skills

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